You’ve just spent weeks with your benefits broker hammering out the best voluntary
benefits to integrate into your benefit offerings. Voluntary benefits are an integral
tool to mitigate large out of pocket expenses due to rising deductibles and
You then roll out your new voluntary plans through employee meetings and
enrollment platforms. You end your open enrollment and think all is well.
Then, when an employee has an accident or life threatening illness and needs to file
their claim for their voluntary plan, the broker directs the employee to the carrier
website. Your employee has limited time to discuss their claim during business hours
and often becomes frustrated with the whole process. They go back to work and share
negative comments about your new benefit plan to their co-workers.
The time you spent in selection and implementation of your new plans now seems to
be a liability to your entire benefit program and your reputation as an employer.
The insurance broker’s job should not end with the enrollment. They should be an
advocate for your employee to assist and advise during these stressful times of injury
Patterson Benefits’ job does not end when the new benefit is selected and enrolled. It
begins when a claim occurs. Let Patterson Benefits be the partner you need to assist